Residence Hall Connectivity

South Residence

Belk Residence

All residence halls have study rooms with computers connected to the campus network and the global internet. Printers are also available in most residence hall study rooms.

Residence hall RA's are responsible for checking computing equipment in study rooms to ensure it is working properly. Problems are to be reported by RA's to I.T. Services for repair. Printing supplies such as paper and toner are to be stocked by RA's.

Room network access is available for students with computers in all residence halls.

Students that wish to install wireless access points in residence halls will need to request permission from I.T. Services (except Wallace Hall residence) and enable security features on the devices if installation is approved. I.T. Services can activate a maximum of two network jacks per double-occupancy room and one network jack per single-occupancy room.Students will need to provide a computer with an Ethernet network adapter and a suitable Ethernet cable with RJ-45 connectors. All network connections are 100 Mb Ethernet.

Internet Access is provided to Wallace Residence Hall via DSL connectivity provided by Time Warner's high speed Road Runner service. This is why permission for wireless devices is not required in that Residence Hall. Technical support issues for Internet connections with Wallace Residence Hall rooms ins provided by Road Runner Business Class. Technical support contact information is available from the Wallace Residence Coordinator.

I.T. Services will assist students as time and manpower allow by:

• Providing recommendations on the purchase of compatible hardware and/or software.
• Providing instructions and guidance for loading network drivers and protocols.
• (As scheduling of resources allow) Providing students with preliminary problem diagnoses that may assist in resolving problems they have using the supplied network connection.

Students are responsible for maintaining their own computer equipment. I.T. Services is not equipped to physically repair, upgrade or work on student owned computer systems and can only provide the above listed support for Microsoft Windows based systems. Licensing of software installed on student owned computer systems is the responsibility of the student.     

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Recommendations for Student Computer Hardware
We recommend the following computer configurations for students to be able to access the Internet from residence hall rooms and to be compatible with Queens University of Charlotte software platforms.

1. Minimum Pentium III level IBM compatible PC with 256 MB RAM.
   Windows XP operating system with Service Pack 2 installed or Windows Vista and the Windows Firewall enabled.
2. 10/100 Ethernet Network Interface Card (3COM, D-Link and LinkSys are examples of popular vendors)
3. Category 5 Ethernet cable with RJ-45 connectors of sufficient length to run from the back of the PC to the network jack on the wall.
4. Internet browser such as Internet Explorer 6 SP1.
5. If an office productivity suite is purchased Microsoft Office 2003/2007 is recommended for compatibility with present software in labs and residence halls.
6. Up-to Date antivirus software scheduled for periodic scans.
7. Anti-spyware software installed and configured to scan periodically. Examples of free antispyware software include MS Antispyware, Spybot Search & Destroy and AdAware.

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Network Settings

1. The PC with network card properly installed must be connected to the network jack on the wall with a Category 5 Ethernet cable with RJ45 plugs on each end.
2. *TCP/IP protocol must be loaded. This is done by right-clicking on the "Network Neighborhood" icon, selecting Properties. TCP/IP should appear in the window listing the installed network components along with your network card.

• If it does not appear click on the "ADD" button, then select "Protocol". At the next window select "Microsoft" in the Manufacturer's window on the left and "TCP/IP" as the Protocol in the right side window.

• When TCP/IP appears in the installed components window, highlight it and select "Properties". Select the "IP Address" tab and verify that "Obtain An IP Address Automatically" is selected. After hitting OK, you may be prompted to reboot your PC.

1. After rebooting your PC you should be able to launch a Web Browser such as Internet Explorer and access the Internet.
2. To be able to send and receive email using your Queens University of Charlotte email address you only need access the IMail login page at http://qmail.queens.edu/ and enter your user name and password. You can request a Queens IMail account by completing the IMail Account Request Form at the IT Services office in the Walker Science Building.

*Instructions may vary slightly with different operating system versions.

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* Disclaimer: Queens University is in no way responsible for and takes no active role in the purchase, delivery or warranty of items advertised and purchased by students through GovConnection. The GovConnection site linked to above is not maintained by Queens University. Queens University does not endorse this vendor to the exclusion of others which are also available to students.