| General FAQs |
 |
What software is installed in the Dickson Lab? |
| |
Windows XP Pro, Internet Explorer 6, MS Office 2003, MS Project, MS Visio, MS Publisher, MS Visual Studio, Acrobat Reader 7, SPSS version 11, RealAudio Player, Macromedia Flash. |
|
Why can't I open a Word/Access/Excel/PowerPoint document that someone sent me |
| |
There are many different versions of these programs and not all are compatible with each other. It is possible that you either do not have the appropriate software installed on your workstation or that you have a version installed that is incompatible with the file type that was sent to you. In some cases a piece of converter or viewer software may solve the problem. With other programs like MS Access you may just be out of luck. Upgrading your software may be your only option. If at all possible try to keep in mind the versions of software used by those you share files with. For more detailed information on the file sharing capabilities of different versions refer to the following links or contact IT Services: http://www.microsoft.com/office/deployment/ConvFile.doc http://www.microsoft.com/office/deployment/FileShar.doc |
|
Can I buy my university computer through my own department instead of going through IT Services? |
| |
We encourage staff and faculty computer purchases to be made through IT Services. Purchasing this way allows us to: 1. Minimize potential hardware and software conflicts 2. Establish a more consistent computing environment 3. Take advantage of pricing and warranty breaks we are eligible for 4. Avoid problem compents and vendors 5. Maintain more a update inventory database 6 Ensure software licensing requirements are met 7. Provide better support to our university customers. We will make every effort to customize any quote or order toward your needs and budget. |
|
Can I install software on my PC without messing up the network? |
| |
Only licensed software should be installed on your Queens University of Charlotte workstation. Installation of shareware and other software that are not essential to your job function is discouraged. Many installations can result in unwanted and even harmful code being installed on your computer. Results can be detrimental to the performance of your computer and to the network. If you are unsure about a package of software you wish to install please as IT Services. |
|
Who do I call for computer help? Can I call one of the technicians directly? |
| |
Call the Help Desk at x2323. If your problem or question cannot be solved by the Help Desk Administrator, a work order will be generated for your request. Initial service requests should all go through the Help Desk so they can be properly logged and prioritized. For work that is in progress, feel free to call the technician that is working to resolve your problem with any questions, concerns or for progress updates. |
|
My printer isn't printing. Is there anything I can check before calling ITS? |
| |
Yes. 1. Check that cables are secure. 2. If you are using a switchbox, is the switch in the correct position? 3. In the Printers folder right click on the printer you are trying to print to and verify that "Work Offline" is not selected. 4. Is the apporpriate printer set as the default printer in the Printers folder? 5. Check that the ink or toner cartridge is not empty. |
|
Should I leave my computer on all the time or turn it off when I leave for the day? |
| |
We recommend shutting down when you leave at night. Periodic reboots are good the the PCs memory managment. This also makes your PC a non-target to potential hackers. |
|
My computer is running very slow. What should I check? |
| |
Check how much free space is remaining on your C: drive by right-clicking on the C: drive icon and looking at Properties. When the amount of free space falls below 100 MB performance slows dramatically. Run the Disk Defragmenter under Start/Programs/Accessories/System Tools. Defragging the hard drive may improve performance somewhat. If you are running resource intensive applications and your system has only a moderate amount of memory, performance will also be slow. It may be time for a PC upgrade. |
|
I have a "Client 32 out of Disk Space" error and my program is frozen. What do I do? |
| |
This error indicates you are using more network resources than you are currently allowed. Call IT Services to resolve the issue. |
|
How do I open a file that ends in the ZIP extension? |
| |
You can use PKZip or WinZip to open this compressed file. A trial version of WinZip can be downloaded from www.winzip.com. |
|
How do I open a file that ends in the PDF extension? |
| |
With Adobe Acrobat Reader. If you don't have this installed you can install it from G:\Software and Drivers\Acrobat. |
|
What are Novell Netware and REX? |
| |
Just like Microsoft Windows is a desktop operating system, Novell Netware is a network operating system. Novell is a company and Netware is the operating system software. REX is the name of our primary Netware server. Users connect to REX via a logon username and password to gain access to resources. |
|
How do I properly shut down my PC? |
| |
1. Click the 'Start' button. 2. Click 'Shut Down...' 3. Select the 'Shut Down...' radio button and click 'Yes'. Never just press the power button on your PC unless it is a last resort. |
| |
back to top |
