| Faculty FAQs |
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Why do my H: and G: drives disappear sometimes? |
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Drive mappings appear based on your user login. If the mappings are not appearing the likely cause is that you are not properly logged in to both the Netware and Windows domain networks. Restart you computer and login again (also make sure Workstation Only is NOT checked. If the mappings still do not appear contact IT Services with a work request. |
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I prefer to use WordPerfect 5.1 for DOS. Do you provide support for this? |
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No. ITS supports the MS Office suite of programs. Word Perfect 5.1 for DOS is no longer supported by Corel. Printer drivers are no longer being written for this software package either. Therefore we cannot maintain support for this product. |
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Who do I call if I need to order a printer or computer hardware or software? |
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Call the ITS helpdesk at x2323 and provide the details of what you want to order. Someone from IT Services can either place the order for you or provide you with quotes and recommendations. You will need to provide an account number for the purchase. |
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My printer's ink/toner cartridge is empty. What do I do? |
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Replacement ink and toner cartridges are ordered by each department. ITS can help you identify the correct replacement cartridge and supplier if necessary. |
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Can I get free dial-up Internet access through Queens? |
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IT Services does not support dial-up directly to a campus modem bank as a means of off-site internet access. Faculty and staff are encouraged to subscribe to their own Internet Service Provider (ISP) for home internet connectivity. Most major ISP's such as Time Warner Road Runner, BellSouth, AOL or EarthLink will provide dial-up numbers for a large number of cities their customers may travel to. |
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How do I get software installed in a lab or classroom for my students? |
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Contact IT Services to ensure the software is compatible with our network and/or workstations. IT Services requires a minimum of 2 weeks from receipt of the software package for installation and testing. |
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How do I change my password? |
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Faculty and staff have both a Novell Netware password and a Windows Domain password. It is also possible that you have other passwords for access to administrative systems. You may call the network administrator to request a change of both passwords. If you are running a Windows 2000 or XP computer you can also press Ctrl-Alt-Del to bring up the Netware Security window and then click the Change Password button. From there you can change both your Netware and domain passwords. Please refer to our Password Security Best Practices page. |
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What is my H: drive for? |
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Your H: drive mapping is an area on one of our servers where you can backup important files. Files kept there are backed up onto tape nightly. Don't copy everything you have there though because space is limited. |
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I need color printer output for a document but I don't have a color printer. What can I do? |
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Contact the Queens Service Center (Copy Center). Arrange to send your original material there via email or other method and pick up your printed output. |
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I need to scan an image but I don't have a scanner. What do I do? |
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There is a PC in the IT Services conference room that is designated for faculty use. It is equipped with a scanner. |
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Can I check my email from off-campus? |
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Yes. You can use WebMail from any Internet connected PC to check for new mail in your Pegasus Mail account. Point your browser to http://webmail.queens.edu/ and enter your username and password. |
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I need my computer moved. Will IT Services help with this? |
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Yes. But we request advanced notice to ensure someone is available to perform the work when needed. |
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Will I still be able to login to http://webmail.queens.edu? |
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No. After the mail conversion is complete, webmail will no longer work. You will now to to http://owa.queens.edu |
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