Administrative Computing

I.T. Services maintains all servers and network clients in support of administrative computing at Queens. The University uses a number of different software packages to support different areas. A brief description of the software used and the support available follows.

Jenzabar EX

Jenzabar EX  is a comprehensive system which utilizes a suite of modules for department support within a collegiate setting. At Queens these modules handle support for Admissions, Business Office, Registrar, Student Life and web support. The software is available from Jenzabar.

Each area at Queens has a module coordinator who is responsible for the training and operation of each module. I.T. Services works with the module coordinators to handle any technical issues that may arise. New accounts require permission from the appropriate module coordinator.

Software support for Jenzabar EX  is available from Jenzabar to resolve issues and questions with the software operation. Support calls to Jenzabar are normally handled by the module coordinator or users that have taken the Jenzabar training for the module in question. You must have completed the Jenzabar training to be able to call the support line. Check with your module supervisor to see if they allow you to call the support line directly or if they prefer you work through them. The Jenzabar support line can be reached via email at support1@jenzabar.net or at 1 (800) 999-2637.

Resources for Jenzabar EX can be found on the M: drive of the Queens LAN. The module coordinators for Jenzabar EX are as follows:

Educations Systems - EMAS (Enrollment Management Action System)

CAS admissions office uses EMAS to track prospects and manage admissions. Servers and technical support for EMAS are handled by I.T. Services. Technical support for issues relating to the use of EMAS is handled by the vendor. The contact for EMAS issues is at Queens is Judy Johnson in CAS Admissions. Judy can authorize users for EMAS and is the Queens contact to initiate tech support calls with the vendor.

Black Baud - Raisors Edge

The University Advancement office at Queens uses Raisor's Edge by BlackBaud to handle tracking and management of gifts and donations to Queens. Servers and technical support are handled by I.T. Services. Questions on the use of this software for Queens users should be directed to Beth Sauls in the University Advancement office. Beth can also initiate calls to BlackBaud technical support to resolve issues with the software.

Student Financial Services

Student Financial Services uses several different software packages to manage and distribute financial aid for students. The main package used is Power Faids from the College Board. I.T. Services manages all financial aid servers and provides technical support for these systems. Permission for access and questions concerning use of financial aid software should be addressed to the Associate VP for Student Financial Services Eileen Dills. Support on specific software issue is also available from the software vendors.